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I’ve got a pretty good sense of humor and I roll with the punches as well anyone. When I was weaning my first baby (and going through a bout of post-partum depression), I realized just how ridiculous and cruel my manager’s behavior was. As the receptionist at a plastic surgeon’s office, there were a number of difficult, walking-on-eggshells, moments, but this was the worst.
Since I first started working there, the mantra was: “No pricing over the phone…no pricing over the phone.”
The phone rings. I answer.
“How much fo tummy tuck?”
“I would be happy to schedule an appointment for you…”
“Tummy tuck! How much fo tummy tuck”
“Dr. X would be happy to discuss that with you in the appointment.”
“Ok, ok, discunt fo cash? I pay cash?”
This went on for about five minutes. We got nowhere. My manager, who was watching the whole time from her desk (and never interjected), apparently got very upset. Within seconds of hanging up, she intercoms me so that the whole office can hear.
“Why did you tell that person that Dr. X discusses pricing?”
“Because I can’t discuss pricing over the phone”
“But Dr. X doesn’t handle pricing, I do”
“I’m sorry, there was a language barrier and I didn’t want to over complicate things.”
“So you lied!!!”
“I’m sorry, I was just trying to explain that I can’t discuss prices without an appointment.”
“Well, I can.”
“I’m sorry, I didn’t know that. When did the policy change?”
“This is how it’s always been. *Various grunts at my ineptitude* ”
A few minutes later, I shot her a quick email to explain that I was sorry to undermine her, I really had no idea that she was giving prices over the phone without seeing patients, and that I was having a “bad day” and was sorry if I came off as insolent.
She called me to her desk to publicly yell at me about the email and to tell me “I DON’T CARE ABOUT YOUR PERSONAL PROBLEMS!”
Business as usual.
what a bitch
I'm a dude, and I can truthfully say that your boss is an inconsiderate jerk.
I have tried to strike "I'm sorry" from my work vocabulary. Saying sorry for everything makes you sound weak and easily controlled/manipulated.
I chalk your experience up to possible lack of situational training, which means its NOT YOUR FAULT, its the stewardship of whoever trained you to teach you about policies.
Let me tell you, I had a boss kind of similar. He was the owner of a small business- black, short and had MAJOR problems with everyone. Mind you everyone in the office he hired was white.
He would come into the office and tirade on everyone,.....almost 1 by 1 in front of the entire small office. The whole office constituted about 5 people. One day, I was fed up being embarrassed by my boss in front of my coworkers.
I stood up to my boss and told him that if he had something to say to me about my performance, he could say it in private---- in his office and not in front of my coworkers, thus demeaning my work ethic and embarrassing me in front of others.
He went off on me for a little while and i just took it.
I KNEW there would be a next time.
My boss hired a new girl and on her 2nd day, the boss came into the office and started yelling at me in front of this poor new employee. I stood up from my chair and very calmly stated, "You will NOT.....yell at me in front of my fellow coworkers...This is a professional business and work environment.... I have NEVER worked for such an unprofessional person in my entire adult life"
My coworker was sheepishly watching. I told her to learn from what i did and said because when i leave, he'll probably start in on her at some point down the road.
My boss tried to yell back at me and i stood my ground. I quit on the spot, took my check and left.......
I would not allow myself to be humiliated in front of other people in the work place. It was absolutely unacceptable.
(I had another job lined up already)
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